Customer Education

To all my customers or potential customers,

As many of you know I have owned this shop 30+ years and have had many great employees. Mary Beth and I have been recently having pow wows as to many of the concerns we have for both the store and our customers.

We are receiving many phone calls from people asking advice on products they have bought online or somewhere else, and not actually a health food store which is even worse. We cannot give or will not give give advice on products bought elsewhere. Not only is it a bit rude, but it is an insult to the great extent we go to, to provide only the best products for our customers and ourselves, as well as the education and hours we have put in to learn how to take care of everyone's needs to the best of our ability.  Also, we love you all dearly, but it's frustrating when we spend 20, 30, 40 minutes giving you advice in person or on the phone and then you turn around and buy your supplements online to "save money."

We BEG you, do not buy supplements from Amazon.  Amazon is rife with counterfeit and tainted products.  Don't get me wrong, I love Amazon for a good deal on books and household goods, but I would NEVER buy something from them that goes in or on your body.

We understand times are hard, believe me we struggle also.  But if people don't start to support local small businesses they won't be here much longer..any of them. Walmart, Giant Eagle even many of the big Health Store franchises do not know how to advise on supplements or health issues. Please keep that in mind.

My intention is not to offend anyone, but rather to educate you and give you the best possible customer service as possible in the interest of your health.  We cannot tell you where to shop or what to buy.  We can only promise you that we will always carry the best products we know of and educate you to the best of our ability on our products. We cannot educate you on others people's products.  We do not know them or their standards. Many "discount" companies buy what our suppliers won't use because it is not up to their standards.

Thank you :-)

Sharon and Mary Beth

ALERT! Do not get scammed!

It has been brought to our attention that there is a possible scam being directed toward our customers.  A customer reported today she was contacted by a man by the name of Tom Harbor stating he was from Back to Basics, and because she had previously shown an interest in supplements and natural health products, he wanted to offer her a "deal" on some sort of supplement, to the tune of $240.00!!!  When I tried the phone number he left with this customer, I was told my call could not be completed as dialed.

We at Back to Basics will NEVER EVER call you to solicit business or sales.  If you call us and ask that we order something for you we are happy to do so and we will of course request a credit card payment to place that order.  But we will never contact YOU and try to sell you something.

If anyone has received, or receives, a call like this from anyone, male or female, claiming to be from Back to Basics, we ask that you contact us right away!

My English Friend

Jean L. Hubbard - April 20, 1934-July 8, 2014

So very few of us ever get to meet someone we can truly call our soul mate, or kindred spirit.

This is who Jean was to me from the very beginning. I will always believe she was my angel.

Jean was my employee, my mentor, my teacher, my strength and comfort, my closest friend.

It has been my honor and privilege to have known her for over 30 years.  Jean was a true

example of unconditional love. She gave her love without hesitation, or expectation, she asked for

nothing in return, but gave her all to those she loved.  Even to those who barely knew her,

or were merely acquaintances, she treated everyone equal as if you were the only person

in the room or world when she talked to you. She had inner strength that was equal to none

and a spirit of total joy, no matter what was going on in her life. She was always honest and

 to the point, even if you didn’t want to hear the truth. She was true to herself and her God.

I only hope I can aspire to be the kind of woman Jean is and was. Though I know I will fall short,

her example will always be in my mind and heart, even Jean knows that and she loved me in spite

of my simple country ways. We were from different worlds, hers refined and mine rough. But

we were both of the same feisty independent spirit, maybe that’s why God put us together.

Her words, "you silly cow," "you bugger," and  "hello love," along with the sound of her heart filled

Laughter will ring in my heart and soul forever . I now also know how to make tea properly!!!

Thank you Jean for everything but most of all your love and loyal friendship, until we meet again..

Sharon

Closed Saturday, July 19th

Back to Basics will be closed on Saturday, July 19, 2014 so that we may attend the memorial service for our beloved Jean Hubbard.

We hope you understand......

Our Medicine Cabinet Makeover class scheduled on July 19th at 1:00 p.m. has been canceled.  We will let you know when we reschedule.

Our beautiful friend Jean was very important to all of us here, and will be celebrated at a Memorial Service on July 19th at 1:00 p.m. at St. Paul's Episcopal Church.